Role: Product Designer
Created at: OpenMed
Designed an AI-powered healthcare assistant that covers key patient scenarios
Identified and prioritized core user scenarios based on user needs and business goals, aligning product direction with high-impact use cases
Defined the product structure by combining quick access to high-frequency actions with a flexible chatbot layer, increasing activation and coverage of edge cases
Designed dedicated flows for high-demand scenarios such as doctor booking, symptom checking, and medication ordering, optimizing for conversion and task completion
Built a scalable design system based on real usage patterns, enabling faster delivery and consistency across the product ecosystem
Expanded the system to support additional flows like appointment management, navigation to clinics, transportation, and provider communication, improving engagement and retention
